Process

Six steps, and the last one never ends.

Most of our clients have been through a website project that went badly. Usually the problem was not the design. It was not knowing what was happening, and then being left alone with it afterwards.

01

First call

30 minutes

You tell us what the business does and what is not working. We tell you whether we are the right fit. No charge, and no deck.

What you sell and who buys itWhat the current site does badlyBudget range, so nobody wastes time
02

We recommend a plan

2 business days

One of three monthly plans, a page list, and a launch date. If the cheapest plan is the right one for you, that is the one we will recommend.

One monthly price, nothing hourlyEvery page listedLaunch date you can plan around
03

Writing and design

2–4 weeks

We write the pages first and show them to you before anything gets designed. Wrong words on a beautiful layout is still a wrong page.

Copy draft for reviewDesign for the homepage and one inner pageTwo rounds of revisions
04

Build and test

1–2 weeks

The site gets built on a private link you can share around. We test forms and checkout on real phones, not just a resized browser window.

Private preview linkTested on real iOS and Android devicesSpeed and accessibility pass
05

Launch

1 day

We move it live, point the redirects so you keep your rankings, and check analytics is recording properly before we call it done.

Redirects from old URLsAnalytics and Search Console verifiedBackup taken
06

We run it from here

Ongoing

This is where most of the value is. You do not get handed a login and a tutorial. When something needs changing you send a text, and we make the change.

Save our number, that is the whole handoverChanges by text, call, or emailMost requests done the same business day
How we work

Four things we do not budge on

These are the rules that keep projects from going sideways. They are also why we turn some work down.

Words before pixels

We write every page before anything is designed. A beautiful layout around the wrong message is still a page that does not work.

One point of contact

You deal with the person doing the work. Nothing gets relayed through an account manager who has to check and get back to you.

Fixed price

The proposal price is the invoice price. If you add scope we quote it separately first, so there is never a surprise at the end.

We hold the keys, you own the house

We run the accounts because that is the service. The site, domain, and content are yours in writing, and if you ever leave we transfer all of it and help you move.

Start with the first call.

Thirty minutes, no charge. You describe the business, we tell you whether we can help and what it would cost.