Healthcare
Cut no-shows by moving booking onto the website
−41%
missed appointments
Client
Multi-site clinic
Time to launch
3 weeks
Services used
The problem
Appointments were booked by phone during opening hours only. Reminders were a receptionist working through a list.
What we did
We put real availability on the site, synced it to the practice calendar, and set up automatic reminders by text and email at 48 and 4 hours.
What happened
Missed appointments fell 41%. About a third of bookings now happen outside opening hours, which was work they were simply not capturing before.
“The evening bookings surprised us. That was all business we were turning away without knowing it.”
Practice Manager, Multi-site clinic
Tell us what you need built.
A 30-minute call, no charge, no slide deck. We will tell you what it costs and how long it takes, or that we are not the right fit.